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SHIPPING FAQs

How fast will I get my product?
Our goal is to ship your order as quickly as possible. Most products leave our warehouse in 1 to 2 business days. Items ordered after 1:00 PM are usually sent to our warehouse for processing the next business day. Orders received on Friday after 1:00 PM are sent for processing on Monday. There are several products that may take 5 to 7 business days, as they are custom ordered or need to be shipped to our main warehouse from another location.

Will I get a tracking number?
You will receive a tracking number as soon as we generate a shipping label for the order.

I returned an item – will the shipping charges be refunded?
We do not refund shipping charges for items returned due to buyer’s remorse. Shipping charges may be refunded if an item is returned due to defect or an error on our part.

FREE SHIPPING

  • Any order over $50.00 qualifies for free shipping.
  • FLAT RATE SHIPPING IN US ONLY $5.49
  • FREE LOCAL DELIVERY (SEE BELOW)
  • LOCAL to Massapequa Park, N.Y. ( within 15 Miles)? Use COUPON CODE LOCAL 15

SHIPPING DAMAGES

For UPS/FedEx/USPS Deliveries: Please inform sheltermepets.com of all damages and defects within seven days of receipt, either by phone or email. For all items damaged in shipping, we will file a claim with UPS, FedEx, or USPS. Please provide us with a simple picture of the package received. Please be sure to keep the original packaging boxes (this is the proof that the package was damaged) so that the shipping carrier can come and inspect them. Losing the original packaging boxes may be denied for damage claim. Any personal damages caused by mishandling or abuse shall void the warranty.

For Freight and LTL – Please inspect the package upon delivery, before the driver leaves. Please mark all damages on the bill of lading before signing it. By signing the bill of lading without damages, you are confirming receipt of the package in proper condition.

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